Privacy and Security

Charmnote Group of Companies does not provide, sell, trade, rent or disclose any details about its customers, potential customers or customer database to third parties other than name and postal address to our distribution agents for delivery of customer products. To ensure privacy, your credit card number is NOT kept in our system. Personal information is treated with complete confidentiality.

Personal information means any information we hold about you from which we can determine your identity and perform a transaction with you. We will only collect personal information from you to the extent that it is reasonably necessary to provide products or services to you. By using this web site you consent to Charmnote Group of Companies collecting, storing, using, maintaining and disclosing your personal information to the extent that it is reasonably necessary for us to provide our products and services to you.

The type of personal information we may collect from you for these purposes includes name, mailing address, email address, telephone number and credit card type and number. The personal information we may collect from you would generally fall within reasonable expectations and allows Charmnote Group of Companies to provide a workable and efficient service to you. In other circumstances we may be compelled to disclose your personal information, for example, to law enforcement agencies.

Charmnote Group of Companies will take reasonable steps to make sure that any and all personal information collected is accurate and complete. If you discover that any personal information that we hold about you is inaccurate, incomplete or out of date, please contact us immediately so that we can ensure that it is corrected.

Charmnote Group of Companies will take reasonable steps to protect your personal information from loss, misuse, unauthorized disclosure or destruction. Charmnote Group of Companies will, within 30 days of your written request, provide access to your personal information at no cost to you. However, where the law permits, we may refuse to provide you with access to your personal information, for example if legal proceedings have been issued and disclosure would be a breach of legal professional privilege (correspondence with a legal advisor made during the course of legal proceedings).

Charmnote Group of Companies will endeavor not to collect, use or disclose personal information about anyone under the age of 18 unless we have the consent of a parent or legal guardian.